Personal Information We May Collect
“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including:
Name Email address Health Information in connection with, and/or in preparation for, the provision of professional services
How We May Collect Personal Information
We and our service providers may collect Personal Information in a variety of ways, including: Through the Services: We may collect Personal Information through the Services, e.g., when you answer register for an account, etc. From Other Sources: We may receive your Personal Information from other sources, such as from your insurance or healthcare provider, public databases, joint marketing partners and other third parties.
How We May Use and Disclose Your Personal Information
City Neurology, PLLC is permitted to use and disclose your Personal Information as directed by your insurance or healthcare provider. This includes using and disclosing Personal Information to provide the Services as described below.
We may use Personal Information:
To respond to your inquiries, fulfill your requests, and send you communications that you request. To send administrative information to you, for example, information regarding the Services and changes to our terms, conditions and policies. To personalize your experience on the Services, for example, by presenting similar and/or related products to you.
For our internal management and business purposes, such as data analysis, developing new services, enhancing, improving or modifying the Services, audits, fraud monitoring and prevention, identifying usage trends, and operating and expanding our business activities, but only to the extent such use of Personal Information is permitted or required by your insurance or healthcare provider.
As we believe to be necessary or appropriate, and only as permitted under the Health Insurance Portability & Accountability Act and amendments thereto (HIPAA): (a) to comply with legal process; (b) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (c) to protect our operations or those of any of our affiliates, including in connection with investigating security incidents; or (d) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
Your Personal Information may be disclosed:
To our third party service providers who provide services to us such as website hosting, data analysis, information technology and related infrastructure provision, email delivery, auditing and other services.
To third parties, such as your insurance or healthcare provider(s), consistent with your instructions.
As we believe to be necessary or appropriate, and only as permitted under HIPAA: (a) to comply with legal process; (b) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (c) to protect our operations or those of any of our affiliates, including in connection with investigating security incidents; or (d) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
Other Information We May Collect
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:
Browser and device information, App usage data, Information collected through cookies, pixel tags and other technologies, Demographic information, and other information provided by you
If we are required to treat Other Information as Personal Information under applicable law, then we may use it for the purposes for which we use and disclose Personal Information as detailed in this Policy.
How We May Collect Other Information
We and our third party service providers may collect Other Information in a variety of ways, including: Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
Through your use of the Apps: When you download and use the Apps, we and our service providers may track and collect usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
We do not respond to browser do-not-track signals at this time.
Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), and compile statistics about usage of the Services and response rates.
IP Address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. You may be permitted to allow or deny such use, but, if you do, we may not be able to provide you with the applicable personalized services and content.
From you: Information such as your preferred means of communication is collected when you voluntarily provide it.
By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Services (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular response to or result from a particular questionnaire, etc.).
How We May Use and Disclose Other Information
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
THIRD PARTY SERVICES
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Services.
We seek to use administrative, physical, and technical safeguards that are reasonable and appropriate for the protection of the Personal Information that we access, receive, process, maintain, archive, and/or transmit on behalf of any insurance and/or healthcare provider partners. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.
HOW YOU CAN ACCESS, CHANGE OR SUPPRESS YOUR PERSONAL INFORMATION
If you would like to review, correct, update, suppress or delete Personal Information that you have previously provided to us, you may do so by logging into your account within the Services or by contacting us in accordance with the “Contacting Us” section below. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Information through the Services.